How long does it take for my order to be sent to the shipping company?
Your orders will be dispatched within 1-2 days. 

How long does delivery take?
The delivery process varies according to the address and shipping company. All your orders are delivered by express shipping.
You can track your order with the shipping code provided.

Important: Packages delivered internationally may be subject to customs duty and VAT. In this case, customs officials will inform you about how to receive your order. Customs duty and VAT may vary according to your order and shipping country. It is the responsibility of the customer to pay them on any order subject to customs clearance. 

How much is delivery charged?
The shipping fee varies based on the shipping country and the quantity of item ordered. You can check the shipping fee at the check-out page.

Where Is My Order?
You can track your order with the tracking code provided by an e-mail.
You can also locate your tracking information in your Rosanisa account. After logging in, click

Where Is My Order?
You can track your order with the tracking code provided by an e-mail.
You can also locate your tracking information in your Rosanisa account. After logging in, click on your username then choose ‘’ORDER’’ to access your order history/status details. 
You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

How can I track my order sent to shipping company?
You can track your order with the tracking code provided by an e-mail.
You can also locate your tracking information in your Rosanisa account. After logging in, click on your username then choose ‘’ORDER’’ to access your order history/status details. 
You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

Can my order be delivered by courier to my address?
Packages are delivered to addresses which UPS provides delivery services to.

What is a tracking number?
Tracking Number is a code that enables you to track your order status. 

What should I pay attention to when I receive my order?
- Before accepting the package from the delivery company, you should check if it has been opened, torned, crushed, or soaked. If it has, please do not accept the package and request a claim form by the freight company. Once complete, kindly inform us of the situation by sending e-mail to info@rosanisa.com.
- If after recieveing the package, you realize that there is a product missing;
You should contact the delivery company and inquire about the cargo claim form. 
You should then E-mail us through info@rosanisa.com.

My order was delivered, but I was not at home. What can I do?
If you are not at the shipping address when your order is delivered, it will be delivered to the nearest branch, and you will be informed. You should pick up your order from the branch within 3 days. Otherwise, your order will be returned to our company, Rosanisa.com

Can I receive my order from the branch?
You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.

Will my orders purchased on different dates be delivered with the same shipping?
Each order will be considered as a separate dispatch. There is no guarantee that orders purchased on different dates will be shipped at the same time.

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