INFORMATION ON RETURN AND EXCHANGE TERMS
You can fill in the return form on the back of your invoice within 14 days as of the date of delivery and fill the products you have purchased from Rosanisa.com and pay against the cargo we receive or the cargo you have received from Larenweg 50, 5234 KA ‘s-Hertogenbosch, North Brabant, The Netherlands address will be enough .. However, we do not have agreement with the other cargo companies sent to the shipping costs of the products belong to the sender. Unfortunately, refunds are not accepted for notifications exceeding 14 days. Refund and exchange of products that have lost their pre-paid, unlabeled, washed, used resalable property or have been damaged will not be accepted and will be returned to you as a prepaid payment. After your return has been reviewed by the relevant departments of Rosanisa.com, the process will be started by returning to you. When your return is approved, the product amount will be returned within 7-14 business days at the latest if you reach us via your contact phone number. The subsequent process depends entirely on your bank and Rosanisa.com has no right to intervene in your bank. The entire product amount of the products purchased in installments is returned to your credit card, but the refund of the refund will be paid to your credit card in installments by your bank. Rosanisa.com accepts no responsibility for any delays caused by unreachable contact phone numbers. For further information, please call 31687613354 Customer Support or E-mail Support.
WHICH PRODUCTS ARE NOT REFUNDABLE?
Only Design and Evening Products special return process; will be effective if the product is returned within the same day. In case of exceeding the specified period, the return transactions are not realized. Disposable products cannot be returned for products that are quickly deteriorating or are likely to exceed their expiration date. Cosmetic and personal care products, swimsuits, bikinis and programs DVD, VCD, CD and cassettes, stationery packaging and product protection tape are unopened, untested, intact and unused. Underwear products in accordance with the relevant laws and regulations can not be made change and return. Only discount is available in discounted products. In order to avoid problems in returns and exchanges, we recommend that you try your shoes at home without tearing and washing the labels of textile products. Labeled and washed products are not accepted. Defective product returns Rosanisa.com ‘s, the wrong product, wrong size and wrong color, etc. can be sold without using the shipment without losing the product to you within 30 days from the date of delivery by contacting Customer Service 31687613354, you can return without paying the shipping fee. return and exchange of your products in any form is not possible. For product returns, only if all the products are defective, the refund and the shipping cost paid will be refunded. In addition, in case of mismatch, dislike, or right of withdrawal, only the product price is refunded.
RETURN AND EXCHANGE TIME How many days?
The Right of Withdrawal Without Reason included in the Consumer Law includes only the first 14 days following the day you receive the product. If you want to return the product due to any defect in this period is extended up to 30 days. You can make free shipping with Sürat Kargo company while you are returning product for return and exchange purposes. The shipping fee of the refund sent to the cargo companies which do not have an agreement belongs to the sender.
HOW DOES EXCHANGE TRANSACTIONS HAPPEN?
When your refund reaches Rosanisa.com related units, you will be returned to your Rosanisa.com account and your refund amount will be processed.
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